Sunday, 27 May, 2018

HomePod damages wooden furniture; Apple suggests choosing a different surface

HomePod - Apple Apple HomePod Review: It Only Sounds Great: Reviews by Wirecutter | A New York Times Company
Terence Owen | 15 February, 2018, 16:40

Though the HomePod was first showcased by Apple execs in the summer of 2017 at WWDC, the speaker wasn't able to ship in time for the holiday buying season and only began to hit shelves earlier this year. Two publications have found that the HomePod can leave persistent white rings on wooden furniture, a problem apparently traceable to chemical interactions between the speaker's silicone base and treated wood.

Within 20 minutes the HomePod had caused a white discolored ring to appear on the wood that some days later has faded, although still hasn't completely disappeared.

Apple says if you move the speaker, the marks will often "go away" after a few days.

We'll update this article with additional details shortly. It says the issue is being caused by a reaction between the silicon base and the wooden surfaces being damaged.

A cheaper fix fee for a damaged power cable of the Apple HomePod is actually not that surprising, according to MacRumors, as the smart speaker is designed only to sit in a stable spot.

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"If not, wiping the surface gently with a soft damp or dry cloth may remove the marks", it continues. However, if the damage does not disappear, Apple suggested that customers should either clean the furniture with the "suggested oiling method" of the manufacturer or to have the furniture refinished.

Users of the HomePod have confirmed that the device leaves an unusual white stain on the wood on which it is placed.

We've also noticed the issue, but, er, don't own such high-quality furniture.

"This seems like an issue that should have been caught during the period where HomePod was being widely tested at home by many Apple employees". When using HomePod, make sure to place it on a solid surface.

The BBC has asked Apple for more details about the issue. After all, for the price of a new HomePod, you can now buy three new Echoes and a Dot, should you wish. The HomePod also features Apple's assistant Siri, which is still catching up to Amazon's Alexa and Google's eponymous Assistant in responsiveness and versatility.

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