Sunday, 19 November, 2017

GameStop just suspended its PowerPass program

For now buying games at Game Stop requires old-fashioned monetary exchange For now buying games at Game Stop requires old-fashioned monetary exchange
Terence Owen | 15 November, 2017, 01:35

The service, which was initially going to offer subscribers six months of unlimited used game rentals for $60, has been "temporarily paused" according to a report from Kotaku. And, it turns out, it sort of was, at least in the sense that GameStop couldn't handle it.

Technically, the PowerPass program had already kicked off by the time GameStop made the decision to temporarily shut it down.

That's not a minor problem; outdated computer systems cost businesses a surprising amount of money every year and upgrading a huge retail operation is a giant pain in the neck.

The retailer has not said when or if the program will be reinstated. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop spokesperson told Kotaku.

GameStop announced a used game subscription service in late October that sounded nearly too good to be true.

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However, that is all in the past tense, because after a recent soft launch PowerPass has been suspended. Instead, the company said that "program limitations" is what caused the sudden stop in the service.

Update: Asked for comment, GameStop replied to Polygon with this statement.

If you already have signed up for PowerPass, a GameStop spokersperson told Kotaku that you can bring your pass and rented video game in for a full refund, and you'll be allowed to select a free used game.

There is no word on when GameStop plans to finally release the program, or what software glitches need to be handled.

The PowerPass program was pitched to the public last month as offering, for a $60 upfront fee, six months of unlimited "rentals" (one at a time) from GameStop's stock of used games. "In addition, we will allow them to pick out any pre-owned game for free".

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