Sunday, 19 November, 2017

Logitech promises replacements for Harmony Link owners

Logitech support forums filtering the words class action lawsuit Logitech Will Intentionally Brick All Harmony Link Devices Next Year
Terence Owen | 11 November, 2017, 18:39

Logitech has backed down on its barmy plan to effectively brick customers' Harmony Link universal remote devices, instead offering the owners of the defunt devices a Harmony Hub. Continuing to support the product without a valid certificate would expose users to security vulnerabilities, but it ultimately didn't want to support a product with few users. Logitech had previously offered a free Hub to Link owners who were still under warranty, and tried to assuage frustrations from everyone else with a 35 percent discount. If you have any further questions, please don't hesitate to contact to us.

In a hasty U-turn, the electronics slinger said it will exchange Harmony Link control hubs with a similar product, the Harmony Hub.

"Our system shows this product, which was last sold by Logitech in fall of 2015, had a small active user base". We're now reaching out to all affected customers to provide an option for replacement. This has already caused quite a stir over on Reddit and the Logitech forums, with many throwing around the idea of a class action lawsuit.

KitGuru Says: Dropping support for an old device is one thing, but stopping it from functioning entirely is a dubious move that I'm sure most customers won't appreciate. "This includes keeping the conversation productive by monitoring the language used and automatically blocking profanity or personal attacks", said Logitech. This is common practice.

It's also unblocked the words "class action lawsuit" from its user forums but says the objective of the filter was to prevent law firms offering services on the site, which is not allowed under its Community Terms of Use. "We have unblocked the terms and are reviewing our list of blocked terms".

BBC puts filming on hold after rape allegations against Ed Westwick
Yesterday, the 30-year-old took to his Twitter page to deny the allegations issuing a statement to his 1.01 million followers. Cohen said she was inspired to come out about the assault because of the #MeToo movement after the Harvey Weinstein scandal.

Logitech's decision, even after all these years after the Link's release, renewed an underlining concern that comes with cloud-dependent gadgets; you only own them until a company decides to stop supporting them and they abruptly stop working - even if the hardware is still totally functional.

No, we did not. But now Dooley has confirmed that if users send them a Harmony Link (now £89 on Amazon.co.uk), they'll send a Harmony Hub by return of post, even if the user has not registered as a customer.

Logitech denied it had a recent fire sale and says consumers may have been confused with recent Harmony Hub discounts.

Link users have until March next year before their devices are deliberately bricked, as it was not considered cost-effective to keep them updated.

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