Friday, 18 August, 2017

Uber Adds In-App Messaging for Quick Communication Between Riders and Drivers

Uber adds in-app driver-rider chat facility for greater convenience and privacy Uber's new in-app chat will help you avoid exchanging creepy texts with your driver
Terence Owen | 11 August, 2017, 01:05

Uber (Private:UBER) launches a new in-app messaging feature where riders can contact and chat with a driver while waiting for a ride.

When drivers receive a message, the Uber app will read the message out loud. Those messages will be read out to the driver, reducing distraction, and they'll be able to either type out a response or send a one-tap "thumbs up" to acknowledge it. Read-receipts, showing that the recipient has seen the message, are supported on both ends of the conversation.

While a driver is on the road, chat messages will be read aloud to them, so they don't have to take their eyes off the road, certainly a safety improvement over them struggling to read SMS.

With in-app messaging, you'll know that the message is from your Uber driver, and your Uber driver will know it's "Emily" sending a message, not "Bob" or "Tony" whom he's also picking up on the same trip.

Japan could shoot down N. Korea missile targeting Guam: defense chief
Earlier in the day, South Korean authorities said Seoul would act against the North if the latter continued its provocations. The Commerce Department said wholesale inventories climbed by 0.7% in June after rising by an upwardly revised 0.6% in May.

Spokeswoman Charity Jackson said the new feature will be rolled out in the coming weeks.

In busy areas, it can be hard for Uber drivers to know exactly where to pick up their passengers based exclusively on an address. The driver can also be the first to send a message, but their app will strongly advise them only to do so while stationary. The rider can easily chat with their driver in real time.

The in-app messaging feature arose because the SMS method had a number of areas where it was lacking from a user experience perspective, according to Uber Product Manager Jeremy Lermitte. Previously, riders either received a text from an unknown number which was usually their driver or the driver ended up honking like insane outside the pickup location.

"That's especially true in some of our key markets like Brazil and India". For one, it'll rely on you having a data connection in order to make use of the chat service, which may or may not present a problem depending on where you are after you summon a ride.

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