Wednesday, 20 June, 2018

BA aims to restore normal flight service after IT failure

Velma Reese | 30 May, 2017, 03:57

The carrier, part of the International Consolidate Airlines Group (ICAGY) , had hoped to clear the system failure, which developed early Saturday morning, and clear passengers from both London airports after 6pm BST. "We believe the root cause was a power supply issue and we have no evidence of any cyber attack".

It said that for passengers on flights to or from the two airports on Sunday or Monday, "even if your flight is still operating, you can rebook to travel up to and including 10 June".

Customers who saw their flights cancelled are being refunded or rebooked onto new services "as quickly as possible".

Delays were also reported in Rome, Prague, Milan, Stockholm and Malaga due to the system failure, which coincided with a bank holiday weekend and the start of the half-term school holidays for many people in the UK.

A traveller sleeps next to luggage at Heathrow Airport Terminal 5 after British Airways flights where cancelled at Heathrow Airport in west London on May 27, 2017.

"BA staff were slow on announcements and updates, and were bringing out cordons and bottles of water to manage queues", Ebenezer said.

The airline has apologised for what it described as a “global system outage, ” saying it was hard at work at resolving the issue. "None were working, apart from one", said Terry Page, booked on a flight to Texas.

Manchester police arrest man, 25, in bomb probe
A 23-year-old was held in the small seaside town on suspicion of terror offences in the early hours of Monday morning, GMP said. Prime Minister Theresa May made the announcement after leading a meeting of the government's emergency committee Cobra.

"All of our check-in and operational systems have been affected and we have cancelled all flights from Heathrow and Gatwick for today", Cruz said in a video message on Twitter.

A Heathrow spokesman said: "Because of the disruption yesterday, some passengers have had to leave Heathrow without their bags".

The company, however, did not share details on how many flights were disrupted and how many flyers were affected by the cancellations.

There are also a "significant number of bags at Heathrow which we will be reuniting with customers via couriers as soon as we can" British Airways announced.

The post British Airways suffers IT outage, cancels flights appeared first on The Nation Nigeria.

LONDON (AP) - British Airways said "many" of its IT systems were back up and running Sunday, but travelers still faced cancellations and delays after a global computer failure grounded hundreds of flights.

The airline has suffered other IT glitches recently, leading to severe delays for passengers in July and September a year ago.


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